Q&A
For Stay
Q.
What time is check-in/check-out? Can I change it?
A.
Check-in is from 15:00 and check-out is from 11:00. It is not possible to change the time earlier than 15:00 or later than 11:00.
Check-in reception hours are from 15:00 to 18:00. For check-in after 18:00, we will inform you of the key code.
Q.
Is there a cancellation fee?
A.
●No-show/non-arrival without notification : 100% of accommodation fee, ●3 days before : 100 of accommodation fee, ●4 days before : 90% of accommodation fee, ●5 days before : 80% of accommodation fee, ●6 days before : 70% of accommodation fee, ●7 days before : 60% of accommodation fee, ●10 days before : 50% of accommodation fee.
Q.
I would like to bring my pet with me. Can I stay with the pet?
A.
Only "Neptune" can be accompanied.
It is not possible to stay in other guest rooms. Please feel free to let us know if you are traveling with a guide dog, service dog, or hearing dog.
Q.
Do you have a plan that includes breakfast?
A.
You can reserve a hot sandwich breakfast set or the Japanese breakfast set from "Taiheian". Please apply on the accommodation reservation page.
Q.
Can I fly the drone?
A.
I'm sorry. Due to safety regulations, we ask that you refrain from flying unmanned aircraft (drones, radio-controlled aircraft, etc.). Thank you for your understanding.
Q.
Can I smoke?
A.
There is a smoking area outside.
Q.
Can I ask pickup and drop-off service?
A.
We do not provide pickup and drop-off service for customers by car. Please use public transportation, taxi, or rent a car near the station.
Q.
How many people can stay at most?
A.
"Uranus" and "Jupiter" can accommodate up to 4 people.
"Venus" and "Neptune" can accommodate up to 6 people.
Q.
How much does it cost for children?
A.
For children over 6 years old, they will be treated as one adult. Children under the age of 5 are free, but there is a maximum of 2 children.
Q.
Do you have indoor wear for children?
A.
There are no indoor clothes for children or amenities for children. Please bring your own if necessary.
Q.
Do you have any aroma massages service?
A.
Currently, there is no such service.
Q.
Do I need to lock the door when I leave my villa?
A.
When leaving your villa, please be sure to close and lock the door and check for sources of fire. There are three locks other than the entrance (two locks on the front glass door and one lock in the bathroom). If you are using a barbecue, please be sure to extinguish the fire and make sure the gas valve is turned off before going out.
Q.
If the sun is strong, can I open the umbrella myself?
A.
Never touch the parasol. Sudden wind may cause a serious accident. We decide whether to open or close the parasol.
Q.
Can we set off fireworks?
A.
Buckets for fireworks are available. When setting off fireworks, please enjoy them in the parking area. (Please refrain from doing so at the poolside or on the lawn.) As this area is within a Quasi-National Park, rocket fireworks are prohibited.
For Food
Q.
Can I enjoy cooking by myself in the kitchen?
A.
You are free to use the kitchen. We provide seasonings in small portions, but if you wish to cook, please bring your own seasonings. The following items are available. Microwave oven, electric kettle, refrigerator, wine cellar, rice cooker, dishwasher, IH cooking heater, wine opener, wine cooler, bottle opener, ladle, spatula, cutting board, kitchen knife, two-handed pot, one-handed pot, frying pan, Kitchen paper, large plates, salad bowls, serving plates, glasses, wine glasses, coffee cups, spoons, forks, chopsticks, chopstick rests, place mats, Saran wrap, aluminum foil, hot sandwich maker, multi grill
Q.
Can I specify a time to pick up my take-out food?
A.
Reception hours for takeout food will be discussed directly with each restaurant and customer. Please call the restaurant to confirm.
For BBQ
Q.
Is it possible to bring in food?
A.
It is possible.
Q.
Is there a market nearby where I can buy seafood from the Sea of Japan?
A.
Unfortunately, there is currently no market open to the general public at the fishing port in Mikuni Town. There is a shopping center with a large fresh fish store located less than 10 minutes away by car.
Q.
Should I bring BBQ supplies?
A.
All BBQ supplies are available here. The BBQ usage fee is included in the room-only rate. Consumables and equipment such as a gas grill, tongs and plates are also provided, so there is no need to bring anything. *Only the Jupiter villa is equipped with an electric grill. *You cannot bring in BBQ supplies.
For Pool
Q.
Are there any prohibited activities at the pool? (1)
A.
Please do not put trash, food or drinks into the pool. The same goes for shoes. Putting dirty items into the pool may cause malfunction. In the unlikely event that the filtration system is damaged, we will charge you the cost of repair.
Q.
Are there any prohibited activities at the pool? (2)
A.
Dangerous activities such as jumping from the poolside, running, and diving for long periods of time are strictly prohibited.
Q.
Are there any prohibited activities at the pool? (3)
A.
Please do not bring glassware, masks, snorkels, flippers, large flotation, accessories, or other dangerous items into the pool. (Goggles and floats are allowed)
Q.
Are there any prohibited activities at the pool? (4)
A.
☆Photography under water is strictly prohibited. ☆Please be sure to take a shower before using the pool. ☆If your child is not in a diaper, please wear a water diaper under their swimsuit.
Q.
Are there any prohibited activities at the pool? (5)
A.
Setting off fireworks at the poolside and extinguishing fires in the pool are strictly prohibited.
Q.
Can children enter the pool by only themselves?
A.
Please refrain from allowing children to enter the pool alone. Each child under the age of 12 must be accompanied by an adult who is at least 150cm tall. (Water depth is 1.1m)
Q.
Can I use the pool even in winter?
A.
From December to the end of February, please only use the sauna as a cold bath. The water temperature is approximately 5 to 8 degrees by the outside temperature. From early April, you can comfortably use the pool powered by a heat pump.
Q.
Do you rent swimsuits or floats?
A.
We do not rent swimsuits, floats or similar items. Please bring your own.
Q.
Do you have an air pump for floats?
A.
We have a manual air pump available.
For Sauna
Q.
Do I have to be naked when using the sauna?
A.
Please be sure to wear a swimsuit when using the sauna. And be sure to use the sauna mat.
Q.
Can children use the sauna?
A.
Children of elementary school age and younger are prohibited from using the sauna.
Q.
Can I bring sauna equipment?
A.
We do not allow sauna equipment to be brought in.
Q.
Do you have sauna gowns?
A.
There are no sauna gowns. Please use a bathrobe instead.
Q.
Do you have a sauna hat?
A.
We have sauna hats available.
Q.
Can I take a sauna as soon as I arrive?
A.
The sauna stove will reach the appropriate temperature in about an hour after being turned on.
Q.
How many people can be in the sauna at the same time?
A.
Maximum capacity is 4 people, but only 2 people can use the sauna at the same time. *Due to water droplets during löyly are high temperature, it's so dangerous.
Q.
Is there a cold bath or shower?
A.
Uranus has an outdoor cold bath, and Neptune has an indoor cold bath. An outdoor shower is available at each villa.